ArborSoftWorx Commercial Benefits Abor Software
Increase your staff productivity, save time, and generate more income with this easy-to-use, feature rich suite of software products.
One of the main purposes of implementing a software solution in your organization is to become more efficient and organized. ArborSoftWorx has numerous tools and features that make greater efficiency an achievable goal for any company. Organized client information, client interactions, sales and marketing activity, scheduling and routing, work order and job management, are all areas in which your company will see more efficiency in everyday work routines.
- Reduce administrative burden by automating and improving processes such as customer contacts, history searches, Proposal/Contract generation, service and resource scheduling, and reporting.
- Manage all resources—people, teams, tasks, schedules, equipment, materials, chemicals, and costs—more efficiently with built-in resource scheduling/management capabilities.
- Enhance communications with crews by providing Work Orders with special instructions, detailed maps, property sketches, photos, alerts, specifying equipment, crews, chemicals, and materials — and even translate all instructions into Spanish with a mouse click for your Spanish speaking crews.
- Send Calls/Tasks, Appointment notes and estimate requests to any Smart Phone, mobile e-mail or e-mail address to field personnel, arborists and sales staff.
Know Your Customers Better
ArborSoftWorx offers unlimited customers, extensive demographics, bill-tos, job sites, comments, notes, calls, tasks and more. A favorite aspect of ArborSoftWorx is the convenience and the accessibility of complete data. The more data you capture, the more you know. Attach documents, images, photographs to each client record. With this efficient tool you have the ability to quickly view documents, and history for each of your clients. This comes in especially handy when you are preparing for a meeting with the HOA board or receiving a spontaneous phone call and you need to access information fast.
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All information entered into ArborSoftWorx will be accessible by everyone in your organization. This means if you are preparing to make a phone call to one of your clients, you can open Customer Screen and view recent activity and see if another employee has already contacted them regarding that issue. Everyone in your company will always have the latest information regarding contacts and activity because all designated personnel will have access to the same pertinent information.
Improve Customer Satisfaction
With all your customer information, activity, and history you will be more prepared to respond to their questions and concerns faster and more efficiently. You'll also be able to foresee services they may be interested in ordering or when the next property visit will be for a treatment. ArborSoftWorx provides every department with the vital customer information and job history they need to be more prepared for future events and services. Your clients will be impressed with the efficiency and timely manner in which all of your company business is handled. With the improved method of customer service provided by ArborSoftWorx, you will raise customer satisfaction levels and retain your current clients.
- Increase customer loyalty and retention and create a better customer experience by providing real-time answers to their questions, all from one screen in the office or in the field.
- Generate comprehensive Proposals using unlimited text and ANSI A300 standard work descriptions. Enhance your Proposals even further with your Landscape Drawings, Digital Photographs, and property sketches.
- Single-Click Operation to E-mail Proposals/Contracts, Invoices and other correspondence to your clients or staff using standard PDF format. Adobe PDF or other PDF writer software NOT Required.
- Build stronger relationships with your customers using call reports and calendar management tools for appointments, call backs, tasks, work schedules, and more…
- Keep track of more information, client details, service history and transactions, images, special considerations and more… all right at your fingertips!
- Deliver broadcast e-mails and pre-recorded calls to communicate work schedules, offer new services and stay engaged with your clients with the PhoneWorx program add on.
Save Money, Realize a Greater ROI
ArborSoftWorx helps companies reduce costs by providing time-efficient tools and services and by helping retain customers by helping you provide excellent customer service. When current customers are satisfied with your business, fewer resources are spent trying to find new ones. Productivity will rise and initial costs and expenditures per sale to a client will be reduced.
Decrease total cost of ownership by leveraging the industry’s only fully integrated product suite that is priced right. Track your client transactions from the initial phone call, to Estimate and Proposal, to Work Order, to Invoice and Receivables, all in one software package!
- ArborSoftWorx is not dependent upon, nor does it require the use of any other 3rd party software, unlike some of our competitors. When Microsoft releases a new Office Suite version, ArborSoftWorx users are not required to purchase the Microsoft upgrade.
- Reduce Insurance Premiums by identifying risk level ratings (climbing vs. ground work or landscape) to services performed.
- Provide easy payment solutions for your clients with the integrated e-Pay Debt solution program add on, reducing your Aged A/R.
Generate More Income
When you have all of your pertinent information stored in one place it is easy to access and share what is readily available. With ArborSoftWorx any of your company's departments can access customer history and notes to better know how to meet your customers' needs. Using ArborSoftWorx many companies have made great strides in up-selling and cross-selling services.
- Provide “anytime - anywhere” access to customer data, Proposals and work schedules through mobile devices, sophisticated synchronization capabilities and real-time access.
- Increase marketing return on advertising investment by identifying your best customers with built-in, real-time analysis reports, and sophisticated querying. Perform powerful Data Mining for marketing campaigns, generate historical analysis for business planning, marketing, and more.
- Deliver broadcast e-mails and pre-recorded calls to offer new services, inform clients of a new promotion, share information with your clients using the PhoneWorx program add on.
- Quickly re-activate “declined” work. You’ll never lose track of your original Proposal and pricing with the “Proposal Decline” feature that allows you to quickly re-activate the Proposal when your client changes their mind.
- Effortlessly regenerate sales in repeat business for clients with Annual Service Contracts. Using the easy six-step Renewal Process does not require a system “close-out”, nor does it impact normal daily software operations. You can perform this process anytime during the year. Offer your clients incentives with pre-payment discounts to generate income during the “off-season”. Receive contract commitments before the season begins to help you effectively prepare for the new season’s workload.
With customer retention, lower costs, more sales and added efficiency, profits will rise. With more efficient customer service your clients will not only be pleased with the quality of service they receive but also of the timely and efficient manner in which your company works. As your company becomes more efficient by cutting out unnecessary middle work, retaining more customers by offering better customer service, making up-sells and cross-sells by understand the client’s needs and gaining new customers through networking and word of mouth, you will accomplish more in the same workday. Profits will increase and you, like many others, will be amazed by the power of ArborSoftWorx software in your office
Improve your level of Professionalism
TCIA Accreditation is fast becoming recognized as the industry standard for Excellence as viewed by your customers and government agencies. TCIA Accreditation may be new to the industry, but the record keeping requirements have been standard features in ArborSoftWorx for years. Maintain accurate records on personnel, training, equipment, client contacts, collections and more.