ArborSoftWorx Commercial FAQs
There are many companies offering generic service software. It works for a plumber, electrician, dog groomer, maid service, and tree care. So how well do they really serve a Tree Care or a Design-Build landscape company? If you wish to comply with TCIA, ISA, and other industry standards, the answer is “not very well”. ArborSoftWorx is engineered to meet these industry standards and more.
Can your current software handle any of these scenarios?
“Tree Company A” (an ArborSoftWorx user since 2006) buys “Turf Management Company B” in another town. Our IT staff sets up the network so that B connects to A using the internet to access A’s ArborSoftWorx data server. A’s accountant wants to keep separate QuickBooks companies. We convert B’s data and merge it with A’s existing database. A and B use the same ArborSoftWorx Customers, but Proposals, Work Orders, Invoices, and other reports are linked to A or B respectively and use the appropriate letterhead when printing or emailing. Invoices are posted to A’s or B’s QuickBooks company automatically. Reporting and Marketing is selected by All, A or B.
“Tree Company C” does work in New York, Connecticut, and Massachusetts. Each state has tax and chemical usage requirements. A customer lives in one state, but has properties in the others. Does your current system handle these issues seamlessly? ArborSoftWorx handles multi-level taxes, multi-level discounts, and multi-state or branch offices flawlessly.
You receive a bid package RFP for an apartment complex. They want an inventory of trees and shrubs and a 3 year budgetary plan submitted. In ArborSoftWorx it’s a piece of cake! Create the customer (if it doesn’t exist), walk the property with your tablet (with or without AswGIS) and enter the inventory and item attributes, (species, DBH, Risk-Hazard, trunk condition, root condition, crown and foliage condition, GPS, and much more), set service priorities (first year, second year, and third year) and of course the cost of service(s). Calculate Appraisal Values if required. Now plot the map with AswGIS over Google Earth or Bing Maps or a SHP file. Print the report subtotaled by year and you’re done. All in one integrated software package!
QUESTION: Do I need on-site installation?
ANSWER: No, systems are configured for each customer with all user information preset. Self-extracting executables are provided, just run one on the server and the other one on each user computer. Installation is simple and phone support can be scheduled for installation. But, on-site installation is available and must be scheduled in advance. There are additional costs for on-site installation and consultation plus expenses.
QUESTION: Can I get a Demo?
ANSWER: Yes! For on-line demos, arrangements must be made in advance. We can invite you to connect to our PC and give you a demo, you just need a high speed internet connection.
QUESTION: How often are updates made?
ANSWER: As different customer have good ideas for changes, these changes will be implemented and then made available for all users with an active service agreement.
QUESTION: Can customer specific programs be written?
ANSWER: Yes! Specific programs can be written to meet your needs. Development is priced based on your requirements and whether or not the program can be provided or sold to other customers.
QUESTION: Can my data be imported?
ANSWER: Yes! Creative Automation Solutions is the only industry software provider that has the engineering expertise to convert data from an existing electronic computer system to ArborSoftWorx. Nobody has converted more data from more software systems than our staff of knowledgeable engineers.
QUESTION: What are the hardware and software requirements?
ANSWER: ArborSoftWorx is built with technology that requires minimal resources and has a very small footprint and can run on any current PC. Peer-to-Peer networks and multi-user networks with a dedicated server are both supported. The Windows “Professional” version is the recommended client operating system and required for networking. The ArborSoftWorx Hosted solution allows you to use any computer that has the ability to access the internet regardless if it is a PC or a MAC.
QUESTION: Do you provide computer hardware and networking solutions?
ANSWER: YES! We have a team of degreed and certified Network Engineers that can provide you with a variety of services. We are Value Added Resellers (VAR) for award-winning Dell, Motion, Toshiba and Fujitsu computers, and, Lexmark and Hewlett-Packard printers. Our engineers are certified Windows Networking specialists.
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